We make it easy to get your order and easy to get a refund if it's not right.
7–9 business days via ePacket. Every order includes tracking.
We ship to 150+ countries. Delivery 10–20 days for most regions.
Not satisfied? Return within 30 days for a full refund — no questions asked.
Tracking number sent via email within 2–3 days of order confirmation.
All orders are processed within 1–2 business days. Standard shipping uses ePacket, which is one of the most reliable international carriers — used by thousands of e-commerce brands for cross-border delivery.
You will receive a tracking number via email within 2–3 business days of placing your order. You can use this number to monitor your shipment in real time on the carrier's website.
Shipping times are estimates and may vary during peak seasons (holidays, promotions). Free standard shipping applies to all orders at no extra cost.
We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us at support@polsia.app and we'll issue a full refund. Return shipping costs are the responsibility of the customer unless the product arrived defective or damaged.
Refunds are processed within 5–7 business days of receiving the returned item. The refund will be credited to your original payment method.
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and we will send a replacement at no cost. We want you to have a perfect experience with your tuning forks.
Questions about your order? Email us at support@polsia.app — we typically respond within 24 hours.